Shipping policy

We understand that damages may occur during shipping. We will work with you if this occurs.

• Discrepancies: Asheville Vehicle Outfitters, LLC must be made aware of all discrepancies in your order within 5 days of receipt. This includes incorrect part numbers, quantities, and colors. Asheville Vehicle Outfitters, LLC will not exchange or replace any item after this 14-day window. If you wait two months to install your part and realize you have the wrong item, it will be too late for us to facilitate an exchange.
• Damages: If your product was damaged during shipping, you must contact the shipper (ex. FedEx, UPS) within 48 hours of receiving the product. At that time, you will need to file a damage claim with the shipper and NOT with us. Products Lost in Shipping: Asheville Vehicle Outfitters, LLC is not responsible for a package that gets lost in shipping. However, if the freight company (ex. FedEx or UPS) deems the package as lost, we will ship out a replacement of the same item. Please remember we will only ship out a replacement if the freight company claims it as lost.